Shipping Policy for Tula Candles

Shipping Policy

Thank you for choosing Tula Candles! We are dedicated to ensuring that your order reaches you promptly and in perfect condition. Please read our shipping policy carefully to understand our practices and how we handle the delivery of your orders.

Shipping Locations

At this time, we only ship within Jordan. We are working to expand our shipping locations in the future.

Shipping Rates

Shipping rates are determined based on the delivery location within Jordan. The applicable shipping charges will be displayed at checkout based on the governorate (muhafaza) you have selected for delivery.

Delivery Time

1. Processing Time:
   - Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Time:
   - Delivery times vary depending on the destination within Jordan. Generally, orders are delivered within 2-5 business days after processing.

Shipping Methods

We partner with reliable local couriers to ensure your orders are delivered safely and on time. The shipping method and courier will be selected based on the delivery location and the size of the order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number through our courier’s website.

Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact us as soon as possible at tula@tulacandles.com.

Damaged or Lost Items

If your order arrives damaged or is lost during transit, please contact us immediately at tula@tulacandles.com with your order number and details of the issue. We will work with the courier to resolve the problem and ensure you receive a replacement or refund.

Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

-Email: tula@tulacandles.com
-Phone: 0797361561

By placing an order with Tula Candles, you agree to this Shipping Policy. We appreciate your business and look forward to serving you!